PRIVACY POLICY – MONJO LLC

1. Introduction

Your privacy is important to us. This Privacy Policy explains how MONJO LLC collects, uses, and protects your personal information when you visit our website, purchase products, or use our services.

By using our platform, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit/debit card details or payment service information. Payments are processed securely through trusted third-party providers, and MONJO LLC does not store sensitive payment details.
• Usage Data: IP address, browser type, device information, and activity on our website (pages visited, time spent, etc.).
• Account Data: Login credentials, subscription details, and communication preferences.
• Business Data (for B2B clients): Company name, tax information, and professional contact details.

3. How We Use Your Information

We use your information to:

1. Process and deliver orders for physical and digital products.
2. Provide subscription and membership services (e.g., MONJO Design Society, Creator Growth Hub).
3. Improve our website, services, and customer support based on analytics and feedback.
4. Send promotional offers and newsletters, only if you have given your consent.
5. Ensure account security and fraud prevention by monitoring suspicious activities.
6. Comply with legal and regulatory requirements (e.g., tax and invoicing obligations).

4. Sharing Your Information

MONJO LLC does not sell or rent your personal information. We only share your data in the following cases:

• Service Providers: With shipping partners, payment processors, and IT service providers to fulfill your orders.
• Legal Compliance: When required by law, regulation, or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

All third-party providers are required to handle your data securely and in compliance with data protection laws.

5. Data Security

• We use industry-standard encryption and secure servers to protect your data.
• Access to personal data is restricted to authorized personnel only.
• While we implement strict security measures, no system is 100% secure. MONJO LLC cannot guarantee absolute security but is committed to minimizing risks.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent for data processing (e.g., unsubscribe from newsletters).
• Data portability: Request a copy of your personal data in a commonly used format.

To exercise your rights, please contact us at support@monjollc.com. We will respond within 30 days.

7. Data Retention

• Customer order data is retained for as long as necessary to complete transactions and comply with tax/legal obligations (usually up to 7 years).
• Account data is kept until you request deletion.
• Marketing data is retained until you unsubscribe or withdraw consent.

8. International Users

If you are accessing our services from outside the United States, please note that your data will be transferred and processed in the U.S., where privacy laws may differ from your country of residence.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page, with the “Last Updated” date clearly indicated. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Company Name: MONJO LLC
• Email: support@monjollc.com
• Phone: +1 (226) 241-1978
• Address: 814 Parkview St, Atlanta, Texas (TX), 75551, USA
• Website: www.monjollc.com

12. Final Notes

MONJO LLC is committed to fair, transparent, and customer-centric policies.

• We strive to resolve disputes amicably.
• Customers are encouraged to contact our support team with any concerns.
• This document ensures that customers, creators, and business partners are treated with clarity and fairness.

NB: This policy is also available online at: www.monjollc.com/privacy-policy

Approved by the administration
MONJO LLC
Julot Benedicto RAKOTO-HARISON, CEO
Date: 18/09/2025
Done in Atlanta, Texas, USA
Contact: ceo@monjollc.com