TERMS OF RETURN AND FULL REFUND FOR SERVICES PROVIDED

“Elegance at home, creative power”

1. General Policy

• MONJO LLC is committed to customer satisfaction and offers a structured Return and Refund Policy that applies to all business verticals: home décor & lifestyle products, digital goods, subscription services, and wholesale/B2B solutions.
• Unless otherwise specified in a contract or promotional offer, returns and refund requests must be initiated within 15 calendar days of delivery or purchase.
• All refund requests are carefully reviewed and processed on a case-by-case basis.
• MONJO LLC reserves the right to refuse a return or refund if the request falls outside the eligibility criteria.

2. Eligibility for Returns and Refunds

A. Home & Lifestyle Products (Physical Goods)

Eligible Items:

• Standard décor products (e.g., textiles, furniture, accessories) that are unused, undamaged, and returned in their original packaging.
• Items delivered defective, damaged during shipping, or not matching the product description.

Ineligible Items:

• Custom-made or personalized items.
• Items sold under clearance or “final sale” promotions.
• Products showing signs of use, wear, or improper handling.

Return Process:

1. Contact support at support@monjollc.com within 15 days of delivery.
2. Provide invoice/order confirmation, photographs (if defective), and reason for return.
3. If approved, customer will be provided with a return address and shipping instructions.
4. Customers are responsible for return shipping costs, unless the issue is a manufacturing defect or shipping error caused by MONJO LLC.
5. Refunds are processed within 7–14 business days after receipt and quality inspection.

B. Digital Products (Design Templates, Courses, NFTs, Creative Assets)

Eligible for Refunds:

• Purchase errors (duplicate billing, wrong product provided).
• Technical issues that prevent access or proper functioning, validated by MONJO LLC.

Not Eligible for Refunds:

• Successfully downloaded or accessed products.
• Cases where the user simply no longer wishes to use the product.

Process:

1. Issues must be reported within 7 days of purchase.
2. Proof (screenshots, access logs) may be required.
3. MONJO LLC may provide:
   • Replacement access/download, OR
   • Full/partial refund if the issue is verified and cannot be fixed.

C. Subscriptions & Memberships (Design Society, Creator Hub, Luxury Lifestyle Box)

Eligibility:

• Subscriptions can be canceled anytime by the customer via account settings or written request.
• Services already provided (e.g., delivered digital assets, shipped luxury boxes) are non-refundable.

Ineligible:

• Fees paid for the current billing cycle (monthly/quarterly) are non-refundable.

Process:

• Cancellations take effect at the next billing period.
• No penalties or hidden charges apply to subscription cancellations.

D. Wholesale / B2B Solutions (Hotels, Resorts, Corporate Gifting)

Eligibility:

• Goods or packages delivered with defects, wrong specifications, or damaged in transit.
• Documented discrepancies between the purchase order and delivered items.

Ineligible:

• Custom bulk orders delivered as agreed and approved by the client.
• Products damaged after client’s receipt due to improper storage or handling.

Process:

1. Notify MONJO LLC within 5 business days of delivery.
2. Provide documentation (photos, invoices, delivery notes, quality reports if applicable).
3. MONJO LLC may issue:
   • Replacement of goods, OR
   • Store credit, OR
   • Partial/full refund depending on case.

3. Refund Processing Time

• Standard Refunds: Issued within 7–14 business days after returned goods are inspected.
• Digital Products: Refunds processed within 5–10 business days once technical issues are verified.
• Complex Cases: May take up to 20 business days if additional investigations, supplier checks, or documentation are required.

4. Exceptions

• Custom or Personalized Orders: Strictly non-refundable unless proven defective.
• Promotional & Discounted Products: Subject to special promotional terms.
• Shipping Fees: Non-refundable unless the issue results directly from MONJO LLC’s error.
• Force Majeure: Refunds or replacements may not apply in cases where delivery is prevented by extraordinary events beyond MONJO LLC’s control (e.g., natural disasters, customs delays).

5. Cancellation Policy

• Before Shipment/Activation: Orders can be canceled before shipping (physical products) or activation (subscriptions). A full refund will be issued promptly.
• After Shipment/Activation: Returns and refunds fall under the standard policies above.

6. Contact Information

For returns, refunds, or related inquiries, please contact:

• Company Name: MONJO LLC
• Email: support@monjollc.com
• Phone: +1 (226) 241-1978
• Address: 814 Parkview St, Atlanta, Texas (TX), 75551, USA
• Website: www.monjollc.com

7. Final Notes

MONJO LLC is committed to fair, transparent, and customer-centric policies.

• We strive to resolve disputes amicably.
• Customers are encouraged to contact our support team with any concerns.
• This document ensures that customers, creators, and business partners are treated with clarity and fairness.

NB: This policy is also available online at: www.monjollc.com/terms-of-return-and-refund

Approved by the administration
MONJO LLC
Julot Benedicto RAKOTO-HARISON, CEO
Date: 18/09/2025
Done in Atlanta, Texas, USA
Contact: ceo@monjollc.com