TERMS OF RETURN AND FULL REFUND FOR SERVICES PROVIDED

“Elegance at home, creative power”

1. General Policy

• MONJO LLC is committed to customer satisfaction and offers a structured Return and Refund Policy that applies to all business verticals: home décor & lifestyle products, digital goods, subscription services, and wholesale/B2B solutions.
• Unless otherwise specified in a contract or promotional offer, returns and refund requests must be initiated within 30 calendar days of delivery or purchase.
• All refund requests are carefully reviewed and processed on a case-by-case basis.
• MONJO LLC reserves the right to refuse a return or refund if the request falls outside the eligibility criteria.

2. Eligibility for Returns and Refunds

A. Home & Lifestyle Products (Physical Goods)

Eligible Items:

• Standard décor products (e.g., textiles, furniture, accessories) that are unused, undamaged, and returned in their original packaging.
• Items delivered defective, damaged during shipping, or not matching the product description.

Ineligible Items:

• Custom-made or personalized items.
• Items sold under clearance or “final sale” promotions.
• Products showing signs of use, wear, or improper handling.

Return Process:

1. Contact support at support@monjollc.com within 30 days of delivery.
2. Provide invoice/order confirmation, photographs (if defective), and reason for return.
3. If approved, customer will be provided with a return address and shipping instructions.
4. Customers are responsible for return shipping costs, unless the issue is a manufacturing defect or shipping error caused by MONJO LLC.
5. Refunds are processed within 7-14 business days after receipt and quality inspection.

B. Digital Products (Design Templates, Courses, NFTs, Creative Assets)

Eligible for Refunds:

• Purchase errors (duplicate billing, wrong product provided).
• Technical issues that prevent access or proper functioning, validated by MONJO LLC.

Not Eligible for Refunds:

• Successfully downloaded or accessed products.
• Cases where the user simply no longer wishes to use the product.

Process:

1. Issues must be reported within 30 days of purchase.
2. Proof (screenshots, access logs) may be required.
3. MONJO LLC may provide:
   • Replacement access/download, OR
   • Full/partial refund if the issue is verified and cannot be fixed.

C. Subscriptions & Memberships (Design Society, Creator Hub, Luxury Lifestyle Box)

Eligibility:

• Subscriptions can be canceled anytime by the customer via account settings or written request.
• Services already provided (e.g., delivered digital assets, shipped luxury boxes) are non-refundable.

Ineligible:

• Fees paid for the current billing cycle (monthly/quarterly) are non-refundable.

Process:

• Cancellations take effect at the next billing period.
• No penalties or hidden charges apply to subscription cancellations.

D. Wholesale / B2B Solutions (Hotels, Resorts, Corporate Gifting)

Eligibility:

• Goods or packages delivered with defects, wrong specifications, or damaged in transit.
• Documented discrepancies between the purchase order and delivered items.

Ineligible:

• Custom bulk orders delivered as agreed and approved by the client.
• Products damaged after client’s receipt due to improper storage or handling.

Process:

1. Notify MONJO LLC within 5 business days of delivery.
2. Provide documentation (photos, invoices, delivery notes, quality reports if applicable).
3. MONJO LLC may issue:
   • Replacement of goods, OR
   • Store credit, OR
   • Partial/full refund depending on case.

3. Refund Processing Time

• Standard Refunds: Issued within 7-14 business days after returned goods are inspected.
• Digital Products: Refunds processed within 5-10 business days once technical issues are verified.
• Complex Cases: May take up to 20 business days if additional investigations, supplier checks, or documentation are required.

4. Exceptions

• Custom or Personalized Orders: Strictly non-refundable unless proven defective.
• Promotional & Discounted Products: Subject to special promotional terms.
• Shipping Fees: Non-refundable unless the issue results directly from MONJO LLC’s error.
• Force Majeure: Refunds or replacements may not apply in cases where delivery is prevented by extraordinary events beyond MONJO LLC’s control (e.g., natural disasters, customs delays).

5. Cancellation Policy

• Before Shipment/Activation: Orders can be canceled before shipping (physical products) or activation (subscriptions). A full refund will be issued promptly.
• After Shipment/Activation: Returns and refunds fall under the standard policies above.

6. Final Notes

MONJO LLC is committed to fair, transparent, and customer-centric policies.

• We strive to resolve disputes amicably.
• Customers are encouraged to contact our support team with any concerns.
• This document ensures that customers, creators, and business partners are treated with clarity and fairness.

7. Contact Information

For returns, refunds, or related inquiries, please contact:

• Company Name: MONJO LLC
• Email: support@monjollc.com
• Phone: +1 (226) 241-1978
• Address: 814 Parkview St, Atlanta, Texas (TX), 75551, USA

Approved by the administration
MONJO LLC
Julot Benedicto RAKOTO-HARISON, CEO
Date: 18/09/2025
Done in Atlanta, Texas, USA
Contact: ceo@monjollc.com